Tasco Quality Questionaire

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Q.1

Which store location did you purchase your product(s) from? *

Richmond Hill
Toronto (Dufferin)
Brampton
Mississauga
Toronto Mattress Gallery
Pickering

Q.2

What brought you into Tasco Appliances? *

Radio
Word of Mouth
Friend
Kitchen Designer
Previous Customer
Print Advertising
Store Location
Other:

Q.3

How would you rate your sales person? *

10 being excellent to 1 being poor.

	1	2	3	4	5	6	7	8	9	10
Rate your sales person.

Q.4

Please complete If you selected 7 or less in question 3.

You have indicated our sales representative could use improvement, please tell us what we could do better.

Q.5

Please complete, If you selected 8 or more in question 3.

What did your sales person do over and above your expectations? Please add the sales persons name if you remember it.

Q.6

Did our sales representative explain the following opportunities to you? *

	Yes	No	Not Applicable
Extended warranty
Installation
Our payment policy
Specifications
What to expect upon delivery

Q.7

Was your product delivered? *

Yes
No

Q.8

If you chose "Yes" in question 7, how would you rate your delivery service?

10 being excellent to 1 being poor.

	1	2	3	4	5	6	7	8	9	10
Rate our delivery service.

Q.9

Please complete If you selected 7 or less in question 8.

You have indicated our delivery service could use improvement, please tell us what we could do better.

Q.10

Please complete, If you selected 8 or more in question 8.

What did the delivery service do over and above your expectations?

Q.11

Did your purchase require installation? *

Yes
No

If you chose "No". Why didn't you require installation?

Q.12

If you chose "Yes" in question 11, how would you rate our installation service?

10 being excellent to 1 being poor.

	1	2	3	4	5	6	7	8	9	10
Rate our installation service.

Q.13

Please complete If you selected 7 or less in question 12.

You have indicated our installation service could use improvement, please tell us what we could do better.

Q.14

Please complete, If you selected 8 or more in question 12.

What did the installation service do over and above your expectations?

Q.15

Did you speak with our customer service department? *

Yes
No

Q.16

If you selected "Yes" in question 15, what was the topic of your conversation?

Product
Installation
Delivery
Sales representative
Store
Other:

Q.17

Would you purchase from Tasco again?

Yes
No

If you selected "No". Please explain.

Q.18

What is your favorite radio station?

Other:

Q.19

What is your favorite TV show?

Q.20

What is your favorite newspaper?

Other:

Q.21

If you would like to provide the following information please fill in the information below:

This is not mandatory

First Name

Last Name

Q.22

Email Address

(e.g. john@example.com)

Q.23

Contact #

(e.g. 1 201-234-5678)

Q.24

Address Line 1

Address Line 2

City

Province

Postal Code

Country

Q.25

With your permission, ensuring that all other private information is kept confidential, we would like to quote your responses in full or edited form including both your first and last name as well as your city of residence in connection with the following: *

1. The Tasco business web site and associated social media .
2. Publications related to advertising and marketing information
3. Electronic and print media (Pamphlets/brochures, Mailers, Press Releases, Radio Advertising, Print Advertising)

I authorize Tasco's use of my first name, city of residence and my responses to this survey
I authorize Tasco to use my city of residence and comments only
I authorize Tasco to use my comments only
I do not authorize Tasco to use any of the detail outlined in this survey

Q.26

If you didn’t buy from Tasco what is the reason why and what could we do better next time:

Pricing
Product Availability
Service
Quality
Other:

Please help us understand why you selected this answer